Installing Microsoft BizTalk Server

Preparing for the BizTalk Server Installation

There are a number of components that have to be installed or created as part of the preparation process for installing BizTalk Server.

How to install Internet Information Services (IIS)

1. Open Control Panel.
2. Double-click Add/Remove Programs.
3. Click Add/Remove Windows Components in the Add Or Remove Programs dialog box.
4. The Windows Components Wizard initiates.
5. In the Components list, select the Internet Information Services (IIS) checkbox and then click Next.
6. Click Finish.

How to disable the IIS Authoring Option

1. Open the Internet Services Manager.
2. Expand the computer node.
3. Right-click Default Web Site and select Properties from the shortcut menu.
4. The Default Web Site Properties dialog box opens.
5. Click the Server Extensions tab.
6. Uncheck the Enable Authoring checkbox.
7. Click OK.

How to create the service account for installing BizTalk Server

1. Click Start, Administrative Tools, and then click Active Directory Users And Computers to open the Active Directory Users And Computers console.
2. In the console tree, expand the domain.
3. Right-click the Users container and select New, and then User from the shortcut menu.
4. When the New Object – User dialog box opens, enter the necessary information.
5. Enter the logon name for the service account in the First Name text field and the User Logon Name field and then click Next.
6. Proceed to set the password of the service account in the Password and Confirm Password fields, and enable any applicable options available in the dialog box for the new service account.
7. Ensure that you User Must Change Password At Next Logon checkbox is not selected.
8. Click Next and then click Finish.

How to configure rights for the BizTalk Server service account

1. Click Start, Administrative Tools, and click Domain Security Policy.
2. Expand Security Settings and expand Local Policies.
3. Select User Rights Assignment.
4. In the details pane, double-click the Act As Part Of The Operating System policy.
5. The Security Policy Setting dialog box opens.
6. Select the Define These Policy Settings checkbox.
7. Click Add.
8. Enter the name of the service account in the Add User Or Group dialog box and then click OK.
9. Click OK in the Security Policy Setting dialog box.
10. In the details pane, double-click the Log On As A Service policy.
11. Enable the policy and click Add.
12. Enter the name of the service account in the Add User Or Group dialog box and then click OK.
13. Click OK in the Security Policy Setting dialog box.

How to install Message Queuing

1. Open Control Panel.
2. Double-click Add/Remove Programs.
3. Click Add/Remove Windows Components in the Add Or Remove Programs dialog box.
4. The Windows Components Wizard initiates.
5. In the Components list, select the Message Queuing Services checkbox and then click Next.
6. Click Next in the Message Queuing Type page to accept the default settings.
7. Click Next again and then click Finish.

How to install SQL Server 2000

1. Place the SQL Server 2000 Setup CD in the CD-ROM drive.
2. SQL Server 2000 Setup usually starts automatically. To start the SQL Server 2000 Setup program manually, simply double-click Autorun.exe.
3. Select the SQL Server 2000 Components option on the initial screen.
4. On the Install Components screen, select the Install Database Serve option. This initiates the SQL Server 2000 Setup program.
5. Click Next on the SQL Server 2000 Welcome screen.
6. On the Computer Name screen, select the Local Computer option and then click Next.
7. On the Installation Selection screen, select the Create A New Instance Of SQL Server option. Click Next.
8. On the User Information screen, enter the necessary information in the Name textbox, and in the Company textbox. Click Next.
9. Accept the End User License Agreement.
10. When the Installation Definition screen displays, select the Server And Client Tools option and then click Next.
11. On the Instance Name screen, click the Default option and then click Next.
12. On the Setup Type screen, select the Typical option and click Next.
13. The Services Accounts screen opens. Select the Use The Same Account For Each Service option. Select the Use A Domain User Account option. Enter the name of the user in the Username textbox and enter the associated password in the Password textbox. Verify that the name of the domain is displayed in the Domain textbox, and then click Next.
14. On the Authentication Mode screen, select the Mixed Mode option and then enter the password for the sa login account. Click Next.
15. When the Start Copying Files screen is displayed, click Next to start the SQL Server installation process.
16. Choose the licensing mode on the Choose Licensing Mode screen and click Continue.
17. Click Finish on the Setup Complete screen.

How to enable SQL Server remote management

1. Click Start, Microsoft SQL Server and then click Client Network Utility.
2. The SQL Server Client Network Utility dialog box opens.
3. On the General tab, add TCP/IP to the Enabled Protocols By Order box. TCP/IP should be first in the list of protocols displayed in the Enabled Protocols By Order box.
4. Click OK.

How to check that SQL Server is running

1. Reboot the system.
2. Verify that SQL Server starts automatically.
3. In the system tray on the taskbar, proceed to double-click the SQL Server status icon.
4. The SQL Server Service Manager dialog box opens.
5. Check that the name of the computer is displayed in the Server textbox. To insert the name of the computer in the Server textbox, click the down arrow and select the name of the computer.
6. Check that SQL Server is displayed in the Services textbox. To insert SQL Server in the Services textbox, click the down arrow and select SQL Server.
7. The SQL Server service is running when a green arrow is present alongside the server. The Start/Continue button should be inactive.
8. If the SQL Server service is not running, click the Start/Continue button.

How to install Visio 2000

1. Place the Visio 2000 Setup CD into the CD-ROM drive.
2. Visio 2000 Setup usually starts automatically. To start the Visio 2000 Setup program manually, simply double-click Setup.exe.
3. Select the Install Visio 2000 Standard Edition option on the initial screen.
4. The Microsoft Windows System Updater screen is displayed next. Click The Update button.
5. Accept the End User License Agreement.
6. At this point, the Visio installation begins.
7. The System Updater screen opens next and prompts you to restart the computer. Click OK.
8. When you log back on after the computer restarts, the Visio Installation Manager is displayed. Click Next.
9. Accept the End User License Agreement and then click Next.
10. When the Setup Type screen opens, click the Typical Install option and then click ext.
11. When the Setup Preview screen is displayed, verify that the correct components are being installed. Click Next.
12. Visio 2000 Setup now starts installing files.
13. The Setup Progress screen shows the progress of the Visio installation.
14. When prompted to register automatically online, select either Yes or No.
15. The Visio Installation Manager Finished screen indicates that the Visio installation process has completed. Click Finish.

Installing BizTalk Server

When you perform a complete BizTalk Server installation, all BizTalk Server components are installed. To install only specific BizTalk Server components, you have to perform a custom installation of BizTalk Server. The BizTalk Server components installed during a complete BizTalk Server installation are listed below.

• The full BizTalk Server documentation.
• The following Server components:
  • The Messaging component that manages the messaging databases.
  • The XLANG Scheduler component that manages the XLANG schedule instances.
• The following tools:
  • The XML Tools set, used for XML processing.
  • The BizTalk Document Tracking tools, used for tracking documents through the information contained in the SQL Server database.
  • The BizTalk Orchestration Designer orchestration tool.
• SDK, Tutorial, and Samples; contains the SDK for BizTalk Server and tutorial and sample information.

How to install BizTalk Server in Interactive mode

1. Place the BizTalk Server CD in the CD-ROM drive.
2. The BizTalk Server 2000 Readme page is displayed. Click the Install link to initiate the BizTalk Server Setup program.
3. The File Download dialog box opens. Select the Open This File From Its Current Location option and then click OK.
4. Click Next on the Welcome screen.
5. Accept the End User License Agreement and click Next.
6. On the Customer Information screen, provide the following information:
   • Enter a name in the User Name textbox.
   • Enter the name of the organization in the Organization textbox.
   • Enter the product key.
   • Select the Anyone Who Uses This Computer option.
   Click Next.
7. On the Destination Folder screen, click Next to use the default location specified.
8. On the Setup Type screen, select the Complete option and then click Next.
9. On the Configure BizTalk Server Administrative Access screen, you can use the default group name. Provide a description in the Group Description textbox. Click Next.
10. On the Microsoft BizTalk Server Service Log On Properties screen, select the following options:
    • Local System Account
    • Start Service After Setup Completes
    Click Next.
11. The Ready To Install The Program screen opens next.
12. Click the Install button to start the BizTalk Server Setup process to install the BizTalk Server components.
13. After the BizTalk Server components are installed, the BizTalk Server 2000 Messaging Database Setup Wizard starts.
14. Click Next on the Welcome to the BizTalk Server 2000 Messaging Database Setup Wizard screen. The initial BizTalk database that you have to create and configure is the BizTalk Management database.
15. On the Configure A BizTalk Management Database screen, choose the Create A New BizTalk Management Database option.
16. The name of the SQL server should be displayed in the Server Name textbox under SQL Server Connection Parameters.
17. Enter the appropriate information in the User Name textbox and the Password textbox and then click Next.
18. When the Configure A BizTalk Server Group screen opens, select the Create A New BizTalk Server Group option. Provide a name for the BizTalk Server group and then click Next.
19. When the Configure A Tracking Database screen is displayed, select the Create A New Tracking Database option.
20. The name of the SQL server should be displayed in the Server Name textbox. Enter the appropriate information in the User Name textbox and the Password textbox and then click Next.
21. On the Configure A Shared Queue Database screen, select the Create A New Shared Queue Database option.
22. The name of the SQL server should be displayed in the Server Name textbox. Enter the appropriate information in the User Name textbox and the Password textbox and then click Next.
23. On the Verify BizTalk Server Group screen, ensure that the proper group information is displayed. Click Next.
24. Click Finish.
25. The Welcome To The Microsoft BizTalk Server 2000 Orchestration Persistence Database Setup Wizard screen is displayed.
26. Click Next.
27. On the Configure A Default Orchestration Persistence Database screen, select the Create A New Default Orchestration Persistence Database option.
28. The name of the SQL server should be selected. Click Next and then Finish.
29. The Completing The Microsoft BizTalk Server 2000 Setup Wizard screen is displayed.
30. Click Finish.

How to only install the BizTalk Server tools

1. Place the BizTalk Server CD in the CD-ROM drive.
2. The BizTalk Server 2000 Readme page is displayed. Click the Install link to initiate the BizTalk Server Setup program.
3. Click Next on the Welcome screen.
4. Accept the End User License Agreement and click Next.
5. On the Customer Information screen, provide the following information:
   • Enter a name in the User Name textbox.
   • Enter the name of the organization in the Organization textbox.
   • Enter the product key.
   • Select the Anyone Who Uses This Computer option.
   Click Next.
6. On the Destination Folder screen, click Next to use the default location specified.
7. On the Setup Type screen, select the Tools option and then click Next.
8. On the Ready To Install The Program screen, click the Install button to install the BizTalk Server tools.
9. Click Finish.

How to perform a custom BizTalk Server installation

1. Place the BizTalk Server CD in the CD-ROM drive.
2. When the BizTalk Server 2000 Readme page is displayed, click the Install link to initiate the BizTalk Server Setup program.
3. Click Next on the Welcome screen.
4. Accept the End User License Agreement and click Next.
5. On the Customer Information screen, provide the following information:
   • Enter a name in the User Name textbox.
   • Enter the name of the organization in the Organization textbox.
   • Enter the product key.
   • Select the Anyone Who Uses This Computer option.
   Click Next.
6. On the Destination Folder screen, click Next to use the default location specified.
7. On the Setup Type screen, select the Custom Setup option and then click Next.
8. The Custom Setup screen opens.
9. Click the down arrow alongside Services and select the components to install.
10. Click the down arrow alongside Tools and select the components to install.
11. Click the down arrow alongside SDK, Tutorial, and Samples and select the components to install. Click Next
12. On the Configure BizTalk Server Administrative Access screen, you can use the default group name. Provide a description in the Group Description textbox. Click Next.
13. On the Microsoft BizTalk Server Service Log On Properties screen, select the following options:
    • Local System Account
    • Start Service After Setup Completes
    Click Next.
14. On the Configure BizTalk Management Desk screen, enter the name of computer in the BizTalk Server Name textbox and then click Next
15. The Ready To Install The Program screen opens next. Click the Install button to start the BizTalk Server Setup process to install the BizTalk Server components that you have specified.
16. The BizTalk Server Database Setup Wizard opens. Proceed to specify the appropriate BizTalk Server database options.

How to configure SQL Server databases for BizTalk Server

1. Click Start, click Programs, click Microsoft SQL Server and then select Enterprise Manager.
2. The SQL Server Enterprise Manager opens.
3. Expand Microsoft SQL Servers, expand SQL Server Group, expand the server and then expand Databases.
4. The databases which were created when you ran the BizTalk Server 2000 Setup program should be listed here
5. Select the BizTalk Server database that you want to configure.
6. Right-click the database and select Properties from the shortcut menu.
7. The Database Properties dialog box opens.
8. Switch to the Options tab.
9. Select the Auto Shrink checkbox.
10. Click OK.

Managing BizTalk Servers and Server Groups

A few BizTalk Server administrative tasks that you need to perform to manage BizTalk Server are summarized below. The BizTalk Server Administration console can be used to perform most of the BizTalk Server administrative tasks listed here.
You have to be a member of the BizTalk Server Administrators group to perform BizTalk Server administrative tasks.
The BizTalk Server administrative tasks are:

• You can use the BizTalk Server Administration console to add BizTalk server groups and remove BizTalk server groups.
  
• The BizTalk Server Administration console can be used to manage the status of BizTalk server groups. A server group can be in either of the following states:
  
  • Connected; indicates that the server group is functioning as usual.
    
  • Tracking Connection Failed; indicates that the Tracking database is inaccessible.
    
  • Shared Queue Connection Failed; indicates that the Shared Queue database is inaccessible.
    
  • Tracking and Shared Queue Connection Failed; indicates that both the Tracking database and Shared Queue database is inaccessible.
    
• You might need to stop and start servers in a BizTalk server group. You might also need to disable BizTalk Messaging Services on the server.
  
• When you disable BizTalk Messaging Services on a server, that server would no longer be part of document processing. In this case, you need to free interchanges on the server and redistribute them so that another server can process them.
  
• To track and monitor the health of each server within a BizTalk server group, you have to check the status of these servers. To do this, you can use the BizTalk Server Administration console. A server is in either of these states:
  
  • Running; indicates that the server is running as usual.
    
  • Stopped; indicates that the server has been stopped.
    
  • Error; a server is usually in this state when BizTalk Server is uninstalled from the server but the server was not removed from the BizTalk server group.
    
  • Access Denied; a server is in this state when a user that has insufficient administrative privileges attempts to access it.
    
  • Unknown; indicates that the server is unavailable for an unknown reason, such as a network issue.
    
• You might also need to add servers to a BizTalk server group and remove servers from the BizTalk server group. When you remove servers from a specific server group, the Messaging Management database is not removed. This basically allows you to recreate the server group and then easily add servers. To do this, you would need to use the BizTalk Server Database Setup Wizard and then select the existing database option.
  
• For troubleshooting purposes, you might need to use Event Viewer to examine events that happened on the BizTalk server.
  
• Manage and monitor the items residing in the BizTalk Server queues.
  
• You can use the BizTalk Server Administration console to configure a generic receive function to process files and documents from a message queue.
  
• The SQL Server Enterprise Manager console is used to configure and manage the BizTalk Server databases.
  
• To enable another user to manage BizTalk Server, the user needs to be added to the BizTalk Server Administrators group. To do this, you can use:
  
  • Active Directory Users And Computers management console.
    
  • Local Users and Groups in the Computer Management console.
    

The BizTalk Server Administration console is the primary tool used to:

• Configure a BizTalk server.
  
• Manage a BizTalk server. You can manage all BizTalk servers that utilize the same Messaging Management database.
  
• Monitor and troubleshoot a BizTalk server.
  

The BizTalk Server Administration snap-in is installed when you install BizTalk Server. You can also use it to remotely manage BizTalk servers.
If you have BizTalk Server Administrator privileges, you can perform the following administrative tasks:

• View BizTalk server group properties.
  
• Add and remove BizTalk server groups
  
• Modify BizTalk server group properties.
  
• View receive functions properties.
  
• Modify receive functions properties.
  
• Manage BizTalk queues.
  

If you have BizTalk Server Administrator privileges and Windows Server Administrator privileges, you can also perform the following administrative tasks:

• Add and remove BizTalk servers from BizTalk server groups.
  
• View server properties.
  
• Modify server properties.
  
• Free interchanges on a server.
  

Managing BizTalk Server Databases

The BizTalk Server databases that you need to manage are listed here:

• BizTalk Messaging Management database (InterchangeBTM): The Messaging Management database does not store information on document processing – it stores information on messaging objects. While you can use multiple Tracking and Shared Queue databases, it is recommended that you have one Messaging Management database. This would enable you to centrally store information on:
  
  • Servers
    
  • Server groups
    
  • Messaging ports
    
  • Channels
    
  • Any other objects in the organization.
    
• Tracking database (InterchangeDTA): When BizTalk Server sends a document, or a document is submitted to the BizTalk Server, the information within the Tracking database is updated. The Tracking database collects metadata on documents when document tracking is enabled. Documents stored in the Tracking database are not automatically removed.
  
• Shared Queue database (InterchangeSQ): The Shared Queue database also stores information when BizTalk Server sends a document, or a document is submitted to the BizTalk Server, but on a more temporary basis. A document is noted in the Shared Queue database once. Documents that are processed do not remain on the Shared Queue database.
  

Managing BizTalk Server Queues

BizTalk Server uses a number of queues in its document processing process. Thequeues used by BizTalk Server are:

• Work queue: Contains documents which are being processed.
  
• Scheduled queue: Contains processed documents that can only be sent at a specific time. This makes it possible to process any other documents.
  
• Retry queue: Contains documents that has a transmission failure as well as documents that still need receipts.
  
• Suspended queue: Contains documents that had a processing failure.
  

To stop a document from moving through the processing procedure, you can move the document from its current queue to the Suspended queue.
The Suspended queue differs from the other queues, in that there is no certainty that a document will be removed from this queue. You can though remove a document from the Suspended queue by:

• Resubmitting the document. This is done by moving the document to the Work queue. From here, the document will be processed as normal.
  
• Deleting the document.
  

You can use the BizTalk Server Administration console to view information on a document or interchange, to determine what issue is preventing the document from being processed.
The information displayed on the document or interchange includes the following:

• Timestamp; informs you when the document was submitted.
  
• State; indicates the state which the document was in when the specific error occurred.
  
• Error Description; is a summarized description on the problem. If you want to view more detailed information, right-click the document and then select View Error Description from the shortcut menu.
  
• Source; indicates the source of the document or interchange.
  
• Destination; indicates the destination of the document or interchange.
  
• Document/Interchange; indicates the name of the document definition.
  
• Interchange ID; indicates the globally unique identifier (GUID) for an interchange.
  

How to start BizTalk Server Administration console

1. Click Start, Microsoft BizTalk Server 2000, and then click BizTalk Server Administration.
   

How to administer BizTalk Server using the BizTalk Server Administration console

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk Server Group node.
   
3. Select the BizTalk Server Group that you want to manage.
   
4. The state of the BizTalk server group is displayed in the right pane. Verify that the status of the BizTalk server group is Connected. To change the state of the BizTalk server group, right-click it and select the desired state from the shortcut menu.
   
5. Select a BizTalk server in the BizTalk server group.
   
6. The state of the BizTalk server is displayed in the right pane. Verify that the status of the BizTalk server is Running.
   
7. To change the state of the BizTalk server, right-click it and select the desired state from the shortcut menu.
   
8. Expand the Queues node. The four BizTalk Server queues are displayed.
   
9. Select Receive Functions to view the receive functions that have been configured.
   
10. Expand Event Viewer to display the event logs:
    
    • Application
      
    • Directory Service
      
    • DNS Service
      
    • File Replication Service
      
    • Security
      
    • System
      
    Select either of the above to display the associated events.
    

How to add a server to a BizTalk server group

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk Server Group node.
   
3. Right-click BizTalk Server Group and select New and then Server from the shortcut menu.
   
4. The Add A BizTalk Server dialog box opens.
   
5. Enter a name for the BizTalk server.
   
6. Click OK.
   

How to configure database connection properties

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk Server Group node.
   
3. Right-click the BizTalk server group that you want to configure and select Properties from the shortcut menu.
   
4. The BizTalk Server Group Properties dialog box opens.
   
5. Click the Connection tab.
   
6. For the Tracking and Shared Queue databases for this server group, specify the appropriate password.
   
7. Click OK.
   

How to configure Messaging Management database properties

1. Click Start, Programs, Microsoft SQL Server, and then click Enterprise Manager to open SQL Server Enterprise Manager.
   
2. Expand Microsoft SQL Servers, expand SQL Server Group, expand the server, and expand Databases.
   
3. Right-click InterchangeBTM and select Properties from the shortcut menu.
   
4. Click the Data Files tab.
   
5. Select the Automatically Grow File checkbox, and select By Percent.
   
6. Select the Unrestricted File Growth option.
   
7. Click the Transaction Log tab.
   
8. Select the Automatically Grow File checkbox, and select By Percent.
   
9. Select the Unrestricted File Growth option.
   
10. Click the Options tab.
    
11. Select the Auto Shrink option.
    
12. Click OK.
    

How to configure Tracking database properties

1. Open SQL Server Enterprise Manager.
   
2. Expand Microsoft SQL Servers, expand SQL Server Group, expand the server, and expand Databases.
   
3. Right-click InterchangeDTA and select Properties from the shortcut menu.
   
4. Click the Data Files tab.
   
5. Select the Automatically Grow File checkbox, and select By Percent.
   
6. Select the Unrestricted File Growth option.
   
7. Click the Transaction Log tab.
   
8. Select the Automatically Grow File checkbox, and select By Percent.
   
9. Select the Unrestricted File Growth option.
   
10. Click the Options tab.
    
11. Select the Auto Shrink option.
    
12. Click OK.
    

How to configure Shared Queuedatabase properties

1. Open SQL Server Enterprise Manager.
   
2. Expand Microsoft SQL Servers, expand SQL Server Group, expand the server, and expand Databases.
   
3. Right-click InterchangeSQ and select Properties from the shortcut menu.
   
4. Click the Data Files tab.
   
5. Select the Automatically Grow File checkbox, and select By Percent.
   
6. Select the Unrestricted File Growth option.
   
7. Click the Transaction Log tab.
   
8. Select the Automatically Grow File checkbox, and select By Percent.
   
9. Select the Unrestricted File Growth option.
   
10. Click the Options tab.
    
11. Select the Auto Shrink option.
    
12. Click OK.
    

How to remove the Tracking database or Shared Queue database

1. Open SQL Server Enterprise Manager.
   
2. Expand Microsoft SQL Servers, expand SQL Server Group, expand the server, and expand Databases.
   
3. Right-click the database that you want to remove and select Delete from the shortcut menu.
   
4. When the Delete Database dialog box opens, click Yes to delete the database.
   

How to move a document to the Suspended queue

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk server group that contains the document you want to move.
   
3. Expand the Queues node.
   
4. Expand the specific queue that contains the document you want to move.
   
5. Right-click the document and select All Tasks and then select Move To Suspended Queue from the shortcut menu.
   

How to manage the Suspended queue

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk server group that contains the documents you want to manage.
   
3. Expand the Queues node.
   
4. Select the Suspended Queue. Information on the Suspended queue is displayed in the right pane of the console.
   
5. If you want to view information on a document, right-click the document and then select View Error Description from the shortcut menu.
   
6. The Suspended Queue Entry Error Description window opens, displaying detailed information on the error.
   
7. Click OK to close the Suspended Queue Entry Error Description window.
   
8. If you want to view the interchange, right-click the document and then select View Interchange from the shortcut menu.
   
9. The Document Content window opens, displaying the information.
   
10. Click OK to Cloe the Document Content window.
    

How to resubmit a document in the Suspended queue

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk server group that contains the document you want to resubmit.
   
3. Expand the Queues node.
   
4. Select the Suspended Queue. Information on the Suspended queue is displayed in the right pane of the console.
   
5. Right-click the document, select All Tasks, and then select Resubmit from the shortcut menu.
   
6. The document is moved to the Work queue.
   

How to delete a document from the Suspended queue

1. Open the BizTalk Server Administration console.
   
2. Expand the Microsoft BizTalk Server 2000 node and expand the BizTalk server group that contains the document you want to delete.
   
3. Expand the Queues node.
   
4. Select the Suspended Queue. Information on the Suspended queue is displayed in the right pane of the console.
   
5. Right-click the document you want to delete and select Delete from the shortcut menu.
   
6. Click Yes on the User Action Confirmation dialog box.
   
7. The document is removed from the Suspended Queue.